For customers
Customers get a clearer way to control who receives the goods on their behalf.
Less confusion around the correct recipient.
Customer release codes
Hand goods to the right person
WMSync can add a one-time release code to the handover so dispatch, counter, delivery, and collection teams know the customer has approved the person receiving the goods.
- Use a one-time release code before handover
- Help drivers, counter staff, and collection staff avoid wrong-recipient releases
- Keep the accepted release linked to the warehouse record
The problem
The wrong handover can become an expensive argument
A customer may later say the goods went to the wrong person, the wrong counter contact, or someone who was not allowed to receive them. Staff need a simple check before they hand over value.
The outcome
A clearer yes-or-no moment for staff
WMSync gives dispatch, counter, delivery, and collection teams a release-code step before handover. The customer controls the code, staff enter it at the handover point, and the accepted release stays linked to the record.
For warehouse teams
Drivers, counter staff, and warehouse teams get a simple release-code check before handing goods over.
A clearer instruction at the release point.
For managers
The accepted release sits with the proof record when a handover is questioned.
Stronger evidence for customer disputes.
How it works
From customer code to handover proof
01
Send the release code
The customer receives a one-time release code for the stock release, delivery, or collection where the workflow is enabled.
02
Check at handover
The driver, counter user, or warehouse staff member enters the code before handing over goods.
03
Record the release
The accepted release stays linked to the stock movement proof for later questions.
Start with Starter
Give staff a clearer way to confirm the recipient
Try WMSync for free and help your team reduce wrong-recipient disputes with release controls at the handover point.